Returns & Refunds

This policy applies to orders shipped to the United States from physioapprovedshop.com. If something isn't right, we'll make it right.

Returns

You can return any item within 30 days of delivery for a full refund to your original payment method. There are no restocking fees and return shipping is free.

To be eligible, your item must be:

• unused (trying it on to check the fit is fine)
• clean and undamaged
• returned with its original packaging

How to start a return

1. Email info@physioapproved.com.au with your order number and the item you'd like to return.
2. We'll reply with a free prepaid return label by email. Print it and attach it to your parcel.
3. Drop the parcel at any USPS location. Returns travel to our warehouse in Sydney, Australia.

For some returns we may refund you without needing the item sent back. If so, we'll tell you when you contact us.

Refunds

Once your return arrives and is checked, we process your refund within 5 business days to your original payment method. Your card provider may take a few extra days to show it. We'll email you as soon as the refund is issued.

Shipping and import duties on the original order were paid by us, so you are never charged for these.

Exchanges

Need a different size or color? Contact us within 30 days of delivery and we'll arrange an exchange.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund. You won't need to pay anything.

Last updated: October 2026